PAYMENT

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We accept Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron. at www.jemengines.co.uk in our retail store and

 

on telephone orders . We also accept Paypal.   

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Our prices on website and exclusive of Vat & Shipping . 

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SHIPPING

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We currently offer 4 types of delivery service: 

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Standard delivery ( Royal Mail 2nd Class )  for GB Mainland in approximately 3 - 7  working days.

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Premium Next Day (DPD)  these are all sent tracked and are available to track online. Not available over weekends.

Cut off time for next day delivery is 13.00 hours GMT. 

Saturday Delivery - please ensure order is placed by 13.00 hours GMT

Flat Rate for International Orders these are tracked.

We currently ship to the UK , Europe & Scandinavia for Rest of World shipping costs will calculate in cart. 

For all order's outside the UK we do not charge VAT at the point of sale however you may be charged Import Vat/Duty when the goods arrive at the destination country this is the responsibility of the Customer . 

 

RETURNS AND REFUNDS

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Qualifying parts must be returned within 14 Days 

A Returns Authorisation Number must be generated to return an item 

Parts that have been installed, open kits and electrical parts are non returnable 

Parts must be returned in their original packaging and be in resealable condition 

Non stock or special ordered parts are subject to a 20% restocking fee 

Shipping and handling charges are non refundable 

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TO REQUEST A RETURNS AUTHORISATION NUMBER 

Please email info@jemengines.co.uk quoting your Order No and request a Returns Authorisation Number from a representative. Returns Authorisation Numbers are valid for 14 Days.

 

HOW TO RETURN PARTS FOR CREDIT 

Email info@jemengines.co.uk and request a Returns Authorisation Number from a representative.

Please note: Electrical parts are non-returnable, as we have no way to determine if an electrical part was used for troubleshooting and damaged during that process, therefore we do not allow returns for electrical items. Please be certain of your need for an electrical item before placing an order. 

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DISPUTING AN ORDER RECEIVED 

Contact us within 14 days of receiving your order if you have a concern with its contents. Disputes older than 14 days will only be considered at our discretion. 

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DO NOT REFUSE A SHIPMENT 

Because we occasionally use alternative methods to send parts ,Jem Engines  may not be the return address, please accept all packages and contact us for a resolution.

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WARRANTY 

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PARTS :  6 MONTHS FROM DATE OF PURCHASE : 

We offer 6 months from date of purchase on parts ( defective) parts this does not include misuse or incorrect fitting - no labour accepted. Reasonable carriage charges refunded if found to be warrantable. 

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SHORT MOTOR : 40 DAYS FROM DATE OF PURCHASE : 

We offer a conditional 40 day (from invoice date) parts and labour warranty with our standard build Short Motor. We do not accept any liability for consequential loss or damage. 

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Please be reminded that the quality and checks carried out by us when we are assembling our "Standard Build" short motor will highlight potential errors or defects so failure is most unlikely. The reliability of the Short Motor wholly relies on the skills knowledge , expertise and competence of the person further assembling the short motor to complete engine stage. 

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In the event of a warranty claim the complete engine as removed from the application should be drained of fluids - securely packed and shipped to Jem Engines Falkirk for further examination and evaluation for warranty purposes . 

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​​DISCLAIMER : 

 

The information contained in this website is for general information purposes only. The information is provided by Jem Engines Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of Jem Engines Ltd . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Jem Engines Ltd  takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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Cookie Policy

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Issue 2 – 17th May 2018

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As is common practise, cookies are used to make this web site work efficiently.

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What Are Cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences such as login, language, font size and other display preferences over a period of time, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another.

How Do We Use Cookies?

• Cookies on this web site gather anonymous data with Google analytics – no personal data is tracked or used for any purpose whatsoever but the analytics do allow Beta Marine Ltd to monitor and improve this website and your browsing experience. This analytical information is stored by Google on their servers located in the United States.

For Example

A number of our pages use cookies to remember:

• Your display preferences, such as contrast colour settings or font size

• Whether you have agreed (or not) to our use of cookies on this site

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described.

How Can You Control Cookies?

You can control and/or delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a web site and some services and or functionality may not work.

For further information visit aboutcookies.org.

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                                   Email:   info@jemengines.co.uk                                Tel:  +44 (0)1324 633266

 

  Jem Engines Limited Company No : SC444103 having a registered address at 23 Polmont Road, Laurieston, Falkirk. Fk29QQ